Privacy Policy

Privacy Policy for Activate Wear Limited

Last Updated: 04.08.2026

Activate Wear Limited ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly.

Company Information Activate Wear Limited
Registered Office: 8 Mallory Place
Bowerhill, Melksham, Wiltshire
SN12 6YB, United Kingdom

Registered in England and Wales
Company Number: 16265118

We take your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the rights you have regarding your information.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Information you provide

This may include:

• Name
• Billing address
• Delivery address
• Email address
• Telephone number
• Account login details
• Order history
• Payment information (processed securely through our payment providers)
• Information you provide when contacting us

Information collected automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on pages
• Referral website
• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Manage your account
• Respond to enquiries
• Provide customer support
• Process refunds and returns
• Improve our website and services
• Prevent fraud
• Comply with legal obligations
• Send marketing communications where you have chosen to receive them

3. Marketing

If you subscribe to our mailing list, we may send you updates about:

• New products
• Special offers
• Promotions
• Events
• Product launches

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

4. Legal Basis for Processing

Under UK GDPR, we process your information because:

• It is necessary to fulfil a contract (such as processing your order)
• We have your consent (for marketing communications)
• We have a legal obligation (such as tax and accounting requirements)
• We have legitimate business interests (such as improving our services and preventing fraud)

5. Sharing Your Information

We never sell your personal information.

We may share your information with trusted third parties including:

• Payment providers
• Delivery and courier companies
• Website hosting providers
• IT service providers
• Marketing platforms
• Government authorities where legally required

These organisations only receive the information necessary to perform their services.

6. Payment Information

We do not store your full payment card details.

Payments are processed securely by trusted third-party payment providers who comply with industry security standards.

7. Cookies

Our website uses cookies to:

• Keep the website functioning properly
• Remember your preferences
• Analyse website traffic
• Improve your shopping experience
• Measure marketing performance

You can manage or disable cookies through your browser settings.

Where required by law, we will request your consent before placing non-essential cookies on your device.

8. How Long We Keep Your Information

We only retain personal information for as long as necessary.

This may include:

• Customer order information for up to 6 years for tax and accounting purposes
• Customer service enquiries for as long as reasonably necessary
• Marketing preferences until you withdraw your consent

9. Data Security

We use appropriate technical and organisational measures to protect your information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure

Although we take reasonable precautions, no internet transmission can ever be guaranteed to be completely secure.

10. Your Rights

Under UK data protection law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request transfer of your information (data portability)
• Withdraw consent for marketing at any time

To exercise any of these rights, please contact us using the details below.

11. Children's Privacy

Our website is intended for general audiences.

Where products are purchased for children, the purchase should be made by a parent or guardian.

We do not knowingly collect personal information directly from children without appropriate consent.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing personal information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised "Last Updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

info@activatewear.co.uk

15. Complaints

If you are unhappy with how we have handled your personal information, you have the right to complain to the UK Information Commissioner's Office (ICO).

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk

Telephone: 0303 123 1113

We aim to deliver goods to you of a very high standard but if we do not achieve this  and the item arrives faulty then we will deal with the problem as quickly as possible. Please check the packaging to see if it has been damaged in the post. Please return all items including the packaging to us at Activate Wear, Unit 7 Kingsford Rural business Centre, EX15 2AU by Royal Mail Recorded Delivery. We will then refund you the postage and send you replacement goods.  If an item becomes damaged after use then please contact us and we will see if we can repair it for you.

If the size is incorrect please return the goods and packaging in the condition in which they were sold and we will replace with the correct size. Send us a note stating your name, address, invoice number and contact number to Activate Wear LTD, Unit 7 Kingsford Rural Business Centre, Cullompton, Devon, EX15 2AU. Postage and packaging will have to be paid on exchanges where necessary.